Refund policy

This policy applies only to purchases completed directly through the Serene Her Essence website. Books and journals purchased through Amazon are subject to Amazon’s return and refund policies and must be handled through the customer’s Amazon account or Amazon Customer Service.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at anewulivinshops@gmail.com. If your return is accepted, we’ll provide instructions explaining how and where to send your package. Items returned without prior authorization will not be accepted. Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

You can always contact us for any return question at anewulivinshops@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Digital downloads are generally non-returnable and non-refundable after access or delivery, except when required by law or when we confirm a duplicate charge or technical delivery problem. Coaching purchases, cancellations, and rescheduling are governed by the terms presented during booking or in the applicable coaching agreement.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not process direct exchanges. For an eligible physical item purchased directly through Serene Her Essence, request and complete an approved return, then place a separate order for the replacement item. Amazon purchases must be exchanged through Amazon.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.